Making A Complaint
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem. You can view our Complaints Procedure here.
The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
The Legal Ombudsman
If we still cannot then resolve your complaint The Legal Ombudsman can help you. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission;or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman please contact them:
Unit 3 | Southview Business Centre | Tinwell Road | Stamford | PE9 2JL
Lifetime Wills and Trusts Limited trading as Lifetime Solicitors is authorised and regulated by the Solicitors Regulation Authority. SRA No: 627258 Lifetime Wills and Trusts Limited is a registered Company no: 9520203. Registered office Unit 3, Southview Business Centre, Tinwell Road, Stamford, PE9 2JL.